For non-urgent issues, please have an authorized contact email firstname.lastname@example.org or open a ticket. We will respond to the email within 3 business hours, 7 am CT – 7 pm CT.
For urgent issues, email support or open a ticket then call support at 888-576-4949. This way the agent can reference the ticket just created by the email that was sent. It would be best to have your description versus an agent’s interpretation.
Monitor Zix’s services at our status page by logging into the administrator’s area of our support portal and clicking the “service status” link on the top of the page. Authorized contacts can subscribe to updates about associated services from the status page.
To open a ticket or for additional information please visit https://support.zixcorp.com.
Send us an email using this form with your question. A support specialist will get back to you within 3 business hours, 7 am CT – 7 pm CT.
Call us and speak with a support specialist who can help you with your technical and non-technical questions.
888-576-4949 (US and Canada) or
Response within maximum of 30 minutes.
If you would like to speak with a dedicated sales professional, please call between 9am and 5pm (UTC-05:00) Eastern Time (US & Canada)
Start a chat with a support professional anytime between 6:00 A.M. CT to 6:00 P.M. CT (US & Canada).