I received a spam that made it through your filters, what can I do to block it?

Frequently Asked Questions

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FAQ

Listed below is a categorized list of our most frequently asked questions. The topics include general spam related questions as well as questions specific to how our services work. If you have questions specific to our domain control panel please refer to our support section.

General Questions about Spam (10)

General Questions about SpamStopsHere.com (17)

Support Related Questions (16)

Why is your service not blocking 98% of my unwanted email?

Why is my outgoing email being blocked by AOL, Yahoo, and Hotmail, etc?

What is the Tarpit filter (filter rule #17)?

Why are some of my messages tagged with "[Blacklisted Sender]" and "[Foreign Sender]"?

Why is my third party anti-spam product identifying spam that you are not?

How do I add an additional domain name to my account?

Spam being sent to my domain has increased, so the 1-2% of spam that you don't identify has increased. What's going on?

Why do I get email that is bypassing your filters and sent directly to my email server?

What is the difference between an unwanted virus email and an unwanted bulk email message?

Why does somone trying to send me email get a "Domain of sender address does not exist" error?

For how long do you queue my email messages, if my mail server is down?

What characters are allowed when specifying custom REJECT messages?

I've changed email hosting providers or my email server has changed, what do I need to do to use SpamStopsHere with these changes?

I lost or did not receive my domain activation email, how can I retrieve this information?

I received a spam that made it through your filters, what can I do to block it?

Please don't try to block it.

There is a personal blacklist in the Control Panel, but please do not use this to block any bulk spam that is making it past our filters. That's our job. Instead, send a plain text message including the complete headers and message source of the bulk spam to the email address specified for this purpose in your Domain Activation email. That will allow us to investigate why the email made it past our filters and find the best way to prevent it from happening again for not only you, but for the rest of our customers.

More information on the personal blacklist and what it should be used for is in the help file for the Control Panel, available after logging into it.

Why do some messages say that they're to "invalid" or someone at spamstopshere.com?

"I just wanted to let you know that, as always, I am very pleased to do business with your company. Vedit is by far the best programming editor that I have ever used. Your conversion services are reliable, professional, and fairly priced. Your newest addition, Spamstopshere, is outstanding. We just signed on for a year."

Paul Carroll, IT Director, Wayne Hummer Investments