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Frequently Asked Questions

FAQ


Listed below is a categorized list of our most frequently asked questions. The topics include general spam related questions as well as questions specific to how our services work. If you have questions specific to our domain control panel please refer to our support section.
Typically within 1 to 2 hours; in some case it might take a full day. The primary reason for the delay is that any change to your domain's "MX" records do not take effect immediately, but must propagate through the Internet. Technically, your MX records have a "TTL" (Time-To-Live) value which specifies how quickly changes will take effect. A typical TTL value is 12 hours, but your domain may be configured with another value, such as 24 hours. Because some DNS servers don't honor the TTL, it can take up to 72 hours for the majority of your email to start passing through our service.

"I must say this is one of the most impressive services I've ever encountered. There have only been a couple errors that we are aware of -- of over 100,000 emails -- and even those were questionable when I looked at them. The user interface, stats, support, recommendations, and on-line documentation are all outstanding. A first-rate job throughout."

I.S. Manager, Garan Lucow Miller, P.C.